Cardknox experienced a major incident on February 2, 2024 affecting Batch Settlement / Funding, lasting 8d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2024, 02:23 PM UTC
A small subset of our merchants may be experiencing a delay in batch settlement. This may cause funding to be delayed. We are investigating and will update once we have additional information.
- identified Feb 02, 2024, 04:08 PM UTC
Fiserv has provided the following communication: "Fiserv has identified a technical issue that has resulted in an unexpected change to the funding limits of certain accounts. Technical teams are responding to correct the limits and release the funds with the expectation that any impacted merchants will be funded in the funding cycle this evening."
- identified Feb 02, 2024, 05:34 PM UTC
Fiserv has advised that affected batches will be funded in their next funding cycle.
- monitoring Feb 04, 2024, 03:45 PM UTC
Fiserv has completed data validation and recovery efforts for the subset of merchants who were not funded on Friday to settle the batches. Merchants will see deposits for transactions submitted 02/01 on Monday, 02/05.
- resolved Feb 11, 2024, 12:21 AM UTC
This incident has been resolved.