Cardknox experienced a minor incident on March 7, 2024 affecting Transaction Processing, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2024, 04:15 PM UTC
We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.
- monitoring Mar 07, 2024, 04:30 PM UTC
It appears that the transaction processing issues are due to a widespread issue affecting multiple Internet Service Providers. Cardknox infrastructure is performing normally.
- monitoring Mar 08, 2024, 04:28 PM UTC
There are very small subset of our Merchants that are still experiencing processing issues due to yesterday's DNS outage. We have seen some affected Merchants resolve the issue by flushing their DNS cache. If you are still experiencing issues, you may wish to discuss this option with your IT team.
- resolved Mar 10, 2024, 07:44 PM UTC
This incident has been resolved.