Cardknox incident

EBT Transaction Failures

Minor Resolved View vendor source →

Cardknox experienced a minor incident on August 15, 2024 affecting Transaction Processing and EBT, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 02:05 PM UTC
Resolved
Aug 15, 2024, 07:06 PM UTC
Duration
5h 1m
Detected by Pingoru
Aug 15, 2024, 02:05 PM UTC

Affected components

Transaction ProcessingEBT

Update timeline

  1. identified Aug 15, 2024, 02:05 PM UTC

    We are currently receiving reports of SNAP/EBT transaction failures in New York. We have confirmed that these issues are originating at SNAP/EBT and that all Cardknox systems are functioning normally. We will provide updates as more information becomes available.

  2. monitoring Aug 15, 2024, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 15, 2024, 07:06 PM UTC

    This incident has been resolved.