Cardknox incident

AWS outage affecting some services

Minor Resolved View vendor source →

Cardknox experienced a minor incident on October 7, 2024 affecting Transaction Processing and Merchant Portal, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 07:52 PM UTC
Resolved
Oct 07, 2024, 08:40 PM UTC
Duration
48m
Detected by Pingoru
Oct 07, 2024, 07:52 PM UTC

Affected components

Transaction ProcessingMerchant Portal

Update timeline

  1. investigating Oct 07, 2024, 07:52 PM UTC

    We are currently investigating reports that an Amazon Web Services (AWS) outage may be affecting some Cardknox services. We will update as more information becomes available.

  2. investigating Oct 07, 2024, 07:58 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 07, 2024, 08:40 PM UTC

    AWS has advised that they have resolved the issue. All systems are running normally.