Cardknox experienced a major incident on December 19, 2024 affecting Transaction Processing, lasting 7h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction Processing
Update timeline
- investigating Dec 19, 2024, 09:07 PM UTC
We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.
- identified Dec 19, 2024, 10:36 PM UTC
Our engineers are working on the issue and we hope to have this resolved shortly.
- monitoring Dec 19, 2024, 11:07 PM UTC
Transaction processing has been restored though we are still seeing intermittent issues. Our Reporting API is still down.
- monitoring Dec 20, 2024, 12:46 AM UTC
All services have been fully restored and are operating normally. We will continue to monitor performance to ensure ongoing stability.
- monitoring Dec 20, 2024, 12:47 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 20, 2024, 04:24 AM UTC
This incident has been resolved.