Cardknox incident

Delayed Batch Settlement

Minor Resolved View vendor source →

Cardknox experienced a minor incident on May 14, 2025, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 01:08 PM UTC
Resolved
May 14, 2025, 03:46 PM UTC
Duration
2h 37m
Detected by Pingoru
May 14, 2025, 01:08 PM UTC

Update timeline

  1. investigating May 14, 2025, 01:08 PM UTC

    A small subset of our merchants may be experiencing a delay in batch settlement. This may cause funding to be delayed. We are investigating and will update once we have additional information.

  2. resolved May 14, 2025, 03:46 PM UTC

    We have identified and resolved the batch settlement issue. Any affected batches will be funded with a delay of one day.