Captivated incident
Intermittent App Slowness Due to Search Performance Degradation
Captivated experienced a minor incident on July 24, 2025 affecting app.captivated.works and Message Sending and 1 more component, lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 24, 2025, 01:58 PM UTC
We are currently experiencing degraded performance in parts of the application due to increased load on our search infrastructure. This may result in slower loading times, delayed search results, or occasional timeouts. Our team has identified the issue and is actively working on a resolution. We appreciate your patience and will provide updates as we make progress.
- monitoring Jul 24, 2025, 06:56 PM UTC
We’ve implemented a fix to address degraded performance with searching. Initial testing shows improved results, and we are actively monitoring to ensure continued stability.
- resolved Jul 24, 2025, 10:39 PM UTC
This incident has been resolved.