Capsule incident

Unable to access Capsule

Notice Resolved View vendor source →

Capsule experienced a notice incident on November 30, 2016, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2016, 12:02 PM UTC
Resolved
Nov 30, 2016, 12:15 PM UTC
Duration
13m
Detected by Pingoru
Nov 30, 2016, 12:02 PM UTC

Update timeline

  1. investigating Feb 16, 2017, 09:41 AM UTC

    We are aware of an issue preventing users from accessing Capsule. We are working hard on getting this fixed and expect to be back online very soon.

  2. resolved Feb 16, 2017, 09:42 AM UTC

    And we’re back... We’re really sorry for the disruption today. The problem was an accidental misconfiguration of our load balancing setup which has been corrected. We understand what went wrong and we’ll improve our processes and scripts to make sure this doesn’t happen again.