Capsule incident

Some users are unable to access Capsule

Major Resolved View vendor source →

Capsule experienced a major incident on December 16, 2017, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2017, 07:11 AM UTC
Resolved
Dec 16, 2017, 07:26 AM UTC
Duration
14m
Detected by Pingoru
Dec 16, 2017, 07:11 AM UTC

Update timeline

  1. investigating Dec 16, 2017, 07:11 AM UTC

    Our systems monitoring has spotted a problem that is affecting access to Capsule. Our team has been alerted and are investigating. We'll post a further update once we have more information.

  2. resolved Dec 16, 2017, 07:26 AM UTC

    This incident was caused by scheduled maintenance on one of our database instances. Users may have experienced a brief period (less than 2 minutes) where they were unable to login to Capsule. The maintenance was completed successfully.