Capdesk incident

Reports of application being currently unavailable

Critical Resolved View vendor source →

Capdesk experienced a critical incident on July 22, 2022 affecting Application, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2022, 03:47 PM UTC
Resolved
Jul 22, 2022, 05:30 PM UTC
Duration
1h 43m
Detected by Pingoru
Jul 22, 2022, 03:47 PM UTC

Affected components

Application

Update timeline

  1. investigating Jul 22, 2022, 03:47 PM UTC

    We are currently investigating this issue.

  2. identified Jul 22, 2022, 03:49 PM UTC

    We have identified the cause of the issue and are currently working on a mitigation solution.

  3. identified Jul 22, 2022, 03:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 22, 2022, 04:02 PM UTC

    According to our investigation, our hosting provider currently has an issue with our main database. We are looking into potential solutions.

  5. monitoring Jul 22, 2022, 05:19 PM UTC

    The situation has stabilized. We are in contact with our hosting provider about the situation, but application seems to be responsive now. The team is actively monitoring.

  6. resolved Jul 22, 2022, 05:30 PM UTC

    The application is now stable and functional.