Capdesk incident

Reports of application being unavailable

Critical Resolved View vendor source →

Capdesk experienced a critical incident on October 20, 2025 affecting Application, lasting 21h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:15 AM UTC
Resolved
Oct 21, 2025, 08:13 AM UTC
Duration
21h 58m
Detected by Pingoru
Oct 20, 2025, 10:15 AM UTC

Affected components

Application

Update timeline

  1. investigating Oct 20, 2025, 09:26 AM UTC

    Our infrastructure provider is having an outage at the moment. We are in contact with them and will be updating status accordingly.

  2. identified Oct 20, 2025, 10:15 AM UTC

    The third-party infrastructure provider has confirmed and identified the issue on their side. The provider has implemented a fix forward and are seeing positive results. We continue to monitor the health of the application.

  3. monitoring Oct 20, 2025, 10:15 AM UTC

    The infrastructure provider has confirmed and identified the issue on their side. The provider has implemented a fix forward and are seeing positive results. We continue to monitor the health of the application.

  4. resolved Oct 21, 2025, 08:13 AM UTC

    This incident has been resolved.