Canary experienced a minor incident on October 20, 2025 affecting Canary Service and Canary App, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:08 PM UTC
Canary services are currently impacted by the ongoing Amazon Web Services outage affecting businesses worldwide. This has unfortunately caused some Canary devices to fall offline or not function as intended. We are actively working to address these issues as quickly as possible. We will continue to post updates here as progress is made.
- identified Oct 20, 2025, 07:16 PM UTC
Canary services are currently impacted by the ongoing Amazon Web Services outage affecting businesses worldwide. This has unfortunately caused some Canary devices to fall offline or not function as intended. We are actively working to address these issues as quickly as possible. We will continue to post updates here as progress is made.
- monitoring Oct 20, 2025, 08:59 PM UTC
We are continuing to monitor the status of the Amazon Web Services incident, which is impacting a subset of Canary devices. We have started to see an improvement to our impacted services. We will continue to monitor, and will post further updates here as we receive them. We sincerely appreciate your patience and understanding as we continue to work through this to return service to all Canary devices.
- resolved Oct 20, 2025, 10:10 PM UTC
All Canary services that were being impacted by the Amazon Web Services incident have now been restored. If you are continuing to experience any issues, please contact our support team via [email protected]