Canary experienced a minor incident on November 9, 2017, lasting 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 09, 2017, 01:59 PM UTC
After initial resolution of an issue yesterday, we’re seeing reports of residual issues with Flex setup, Watch Live and Mode change on some customers’ devices. Please know that we are aware of the situation and currently working toward a resolution. As always, our Statuspage will reflect any developments and final resolution, so please check back here for updates.
- resolved Nov 09, 2017, 02:52 PM UTC
Update: Engineering has implemented a resolution. Flex devices should be working normally. Please report any issues to our Customer Experience team as those issues may be related to something else. After initial resolution of an issue yesterday, we’re seeing reports of residual issues with Flex setup, Watch Live and Mode change on some customers’ devices. Please know that we are aware of the situation and currently working toward a resolution. As always, our Statuspage will reflect any developments and final resolution, so please check back here for updates.