Canary experienced a minor incident on January 4, 2018, lasting 2d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 04, 2018, 04:23 PM UTC
Our engineers are currently investigating an issue that may affect Watch Live and Canary device connectivity.
- identified Jan 04, 2018, 04:57 PM UTC
We have identified the issue that is affecting Canary services for some users, and are in the process of implementing a fix. We appreciate your patience and apologize for any inconvenience this may have caused.
- monitoring Jan 04, 2018, 05:45 PM UTC
We have implemented a fix that should resolve the issues some users were experiencing with Watch Live and device connectivity. We will continue to monitor to ensure everything is resolved.
- investigating Jan 04, 2018, 06:21 PM UTC
We are continuing to see issues that are impacting Canary services. We are investigating the root cause, and will post any additional updates here.
- identified Jan 04, 2018, 07:04 PM UTC
We have identified the root cause of the issue, and are working towards a complete resolution. We appreciate your patience, and again apologize for any inconvenience this may have caused.
- identified Jan 05, 2018, 01:52 PM UTC
We are continuing to see issues that are affecting a subset of our user base. This may cause issues with Watch Live, changing device modes, and connectivity for Canary devices. We appreciate your patience while our team works towards a resolution.
- identified Jan 05, 2018, 09:32 PM UTC
Stability to most services have been resolved, but we are continuing to see some issues affecting Watch Live for a subset of our user base. We appreciate your patience while our engineering team continues to work towards a full resolution.
- resolved Jan 06, 2018, 04:37 PM UTC
Stability to Canary services have been fully restored.