Canary experienced a major incident on April 22, 2019 affecting Canary Service, lasting 7h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2019, 01:31 PM UTC
Our engineers are investigating an issue that is preventing videos from being processed and available within the Canary app. This is also preventing notifications from being sent for detected motion. The ability to Watch Live from Canary devices remains functional. As we receive updates on the status and scope of the issue we will post them here.
- identified Apr 22, 2019, 04:12 PM UTC
Our engineers have identified the issue and are actively working towards a resolution. Video events have begun processing but are currently delayed as we work to return to real time.
- resolved Apr 22, 2019, 08:59 PM UTC
The issue that was preventing videos from being processed and available within the Canary app has been resolved.