Canary experienced a critical incident on May 15, 2019 affecting Canary Service, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Canary Service
Update timeline
- investigating May 15, 2019, 02:51 AM UTC
Our engineers are investigating reports of Canary devices being offline. We will post updates here as we receive more information. Thanks for your patience while we investigate.
- identified May 15, 2019, 03:32 AM UTC
Our engineers have identified the issue and are pushing out a fix. We will continue to monitor and will report once everything is completely resolved.
- monitoring May 15, 2019, 04:02 AM UTC
A fix has been implemented and we are monitoring the results. All devices should now be back online and operating. There may still be a bit of a delay in video recordings as our system returns back to normal.
- resolved May 15, 2019, 05:23 AM UTC
The issue has now been completely resolved.