Canary experienced a minor incident on July 17, 2019 affecting Canary Service and Canary App and 1 more component, lasting 17h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Canary ServiceCanary Appmy.canary.is
Update timeline
- investigating Jul 17, 2019, 09:12 PM UTC
Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.
- monitoring Jul 18, 2019, 12:00 AM UTC
Our team has identified the issue and has begun implementing a fix. There may still be a delay in video playback as we work towards a complete resolution.
- resolved Jul 18, 2019, 03:10 PM UTC
This incident has been resolved.