Canary experienced a minor incident on July 18, 2019 affecting Canary Service and Canary App and 1 more component, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Canary ServiceCanary Appmy.canary.is
Update timeline
- investigating Jul 18, 2019, 03:48 PM UTC
Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.
- resolved Jul 22, 2019, 02:35 PM UTC
The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to [email protected].