Canary experienced a notice incident on August 14, 2019 affecting Canary Service and Canary App and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2019, 07:50 PM UTC
Our engineers are investigating an issue that is causing a delay in video events showing on the Timeline within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.
- monitoring Aug 15, 2019, 07:43 AM UTC
Our engineers have identified the issue and implemented a fix. All services should now be operational without any delays. We will continue to monitor the status and provide any further updates here.
- resolved Aug 15, 2019, 08:04 PM UTC
The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to [email protected].