Canary experienced a minor incident on October 15, 2019 affecting Canary App, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2019, 07:07 PM UTC
Our team has discovered an issue with the recent iOS app, v4.0.2, which is causing the WatchLive feature to display a green screen for a subset of our users. Our team has identified the fix for this, and will be releasing iOS app, v4.0.3, to resolve it as soon as possible. Thanks for your patience and understanding while we work towards a resolution.
- resolved Oct 17, 2019, 01:44 PM UTC
Our team has released iOS app, v4.0.3, this morning which resolves the issues being reported of a green screen when attempting to WatchLive. If you were previously experiencing this issue please go to the App Store to download the latest app to get this resolved. Thanks again for your patience and understanding while we worked on a resolution.