Canary experienced a minor incident on December 24, 2019 affecting Canary Service, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Canary Service
Update timeline
- investigating Dec 24, 2019, 03:07 PM UTC
Our team is investigating reports from a subset of users who are having difficulties with their Canary Flex connectivity. We will post updates here as we receive them. Thanks for your patience and understanding as we work towards a resolution.
- resolved Dec 24, 2019, 03:18 PM UTC
Our team has identified the root cause impacting a subset of user's Canary Flex connectivity, and has pushed an update which should resolve this for all impacted users. If you are continuing to experience any difficulties, please reach out to our support team at [email protected].