Canary experienced a minor incident on May 19, 2020 affecting Canary Service, lasting 10h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2020, 02:10 PM UTC
Our engineers are investigating reports of delays in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post on our status page as we receive updates.
- identified May 19, 2020, 02:22 PM UTC
Our engineers have identified the issue and are actively working on implementing a fix. All devices should now be creating and uploading new video that is available within the Canary app. Our team is continuing to work towards restoring any missing videos for users that were impacted.
- resolved May 20, 2020, 12:11 AM UTC
Our team has been able to implement a fix for the subset of users that were impacted. Any videos which had a delay in processing should now be available within the Canary app. If you are continuing to experience any difficulties, please contact our support team at [email protected]. Thanks again for your patience while we worked to resolve this issue.