Canary experienced a minor incident on August 4, 2020 affecting Canary App and my.canary.is, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2020, 04:47 PM UTC
Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.
- identified Aug 04, 2020, 07:31 PM UTC
Our team has identified the issue, and is actively working on deploying a fix. Thanks for your patience while we work towards a full resolution.
- monitoring Aug 04, 2020, 08:59 PM UTC
Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile and web applications is now resolved. We will continue to monitor things, but if you are continuing to experience any issues, please contact our support team (http://help.canary.is/) so we can investigate further. Thanks again for your patience and apologies for any frustrations this has caused.
- resolved Aug 04, 2020, 09:39 PM UTC
This incident has been resolved.