Canary experienced a minor incident on September 23, 2020 affecting Canary Service, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2020, 08:39 PM UTC
Our team is investigating reports from a subset of users having difficulties accessing features within the Canary app. We will post updates here as we work towards a resolution. Thanks for your patience and apologies for any frustration this may cause.
- identified Sep 23, 2020, 09:27 PM UTC
Our team has identified the issue and a fix is being implemented. A subset of users may still experience some difficulties while we work towards a full resolution.
- monitoring Sep 23, 2020, 10:39 PM UTC
Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.
- resolved Sep 24, 2020, 02:17 AM UTC
All previous issues should now be resolved.