Canary experienced a minor incident on October 13, 2020 affecting Canary App and my.canary.is, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2020, 09:06 PM UTC
Our team is investigating reports from a subset of users who are experiencing issues accessing the Canary mobile and web applications. We'll continue to post any updates and progress here. Thanks for your patience, and apologies for any frustration this may cause.
- identified Oct 13, 2020, 10:13 PM UTC
Our team has identified the issue and has begun implementing the fix. The mobile and web applications should now be loading for the impacted users, but you may still experience some inconsistencies until the full resolution is implemented. We'll continue to post updates on our progress here. Thanks again for your patience and understanding as we work towards a full resolution.
- monitoring Oct 13, 2020, 11:18 PM UTC
All previously reported issues should now be resolved. Our team is continuing to monitor for any issues, but we hope to mark this as resolved soon. Thanks again for your patience and understanding as we work towards a full resolution.
- resolved Oct 14, 2020, 03:52 AM UTC
All issues have been resolved. If you are still experiencing any issues, please reach out to our support team: https://help.canary.is