Canary experienced a minor incident on November 26, 2020 affecting Canary Service and Canary App and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2020, 11:18 AM UTC
Like many other service providers, our service was affected by the current outage with the major web hosting provider AWS. Our team is actively resolving incidents from reports of users who are having difficulties accessing Canary services. We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.
- identified Nov 26, 2020, 11:49 AM UTC
Our team is actively working on implementing a fix. At this time, the majority of the services should be restored but you may experience inconsistencies as we work towards a full resolution.
- monitoring Nov 26, 2020, 12:12 PM UTC
Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.
- resolved Nov 26, 2020, 01:26 PM UTC
All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is Thank you and Happy Thanksgiving if you celebrate!