Canary experienced a minor incident on April 8, 2021 affecting Canary Service, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2021, 08:35 PM UTC
We are currently investigating an issue that may cause a delay in video processing for a subset of our user base. Canary devices that are online, and set to a mode to record video will continue to do so, but the video may have a delay on being available within the Canary app. We sincerely apologize for any inconveniences this may cause, and greatly appreciate your patience while we work towards a resolution.
- monitoring Apr 09, 2021, 12:13 AM UTC
A fix has been implemented, and the subset of devices that were experiencing a delay in video processing should now be resolved. We are continuing to monitor the status, and will update here as soon as a full resolution is determined. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
- resolved Apr 09, 2021, 01:50 AM UTC
Our team has confirmed that the incident has been resolved. If you are continuing to experience any issues, please reach out to our support team via our Help Center. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.