Canary experienced a minor incident on June 4, 2021 affecting Canary Service and Canary App, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 04, 2021, 08:15 PM UTC
An issue has been identified that is impacting functionality for a subset of Canary accounts. Our engineering team is actively working on resolving these issues. During this time, you may experience inconsistent Watch Live, Video Playback, and errors during setup. We will post further updates here while we work towards a resolution. Thanks in advance for your understanding, and sincere apologies for any frustrations this may cause.
- resolved Jun 04, 2021, 09:43 PM UTC
Our team has confirmed that a fix has been implemented, and all functionality should now be restored. If you are continuing to experience any issues, please contact our support team via our Help Center: https://help.canary.is