Canary experienced a major incident on September 12, 2021 affecting Canary Service, lasting 9h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2021, 02:43 AM UTC
We are currently investigating reports from a subset of our users having connectivity issues with their Canary devices. We will post updates here as we work towards a resolution. We sincerely apologize for any inconvenience this may cause.
- identified Sep 12, 2021, 05:21 AM UTC
The issue has been identified and the team is working towards a resolution. Thank you for your continued patience while we work towards a full resolution.
- resolved Sep 12, 2021, 12:39 PM UTC
The previous issues impacting Canary services have been resolved. We sincerely apologize for an inconveniences this may have caused, and greatly appreciated your patience while we worked towards a resolution.