Canary experienced a major incident on May 6, 2022 affecting Canary Service and Canary App and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2022, 03:14 PM UTC
We are currently investigating an issue which is impacting Canary services. This may cause you to see a blinking white LED on your Canary device, or an error message when accessing the mobile or web applications. Thank you for your patience, and sincere apologies for any inconveniences this may cause.
- identified May 06, 2022, 04:07 PM UTC
Our team has identified the issue impacting Canary services and is actively working on restoring all services. We sincerely thank you for your continued patience.
- monitoring May 06, 2022, 04:21 PM UTC
We are continuing to monitor our services, but at this time all services should now be restored. We thank you for your patience, and sincere apologies for any inconveniences this may have caused.
- resolved May 06, 2022, 07:32 PM UTC
This incident has been resolved.