Canary experienced a minor incident on November 14, 2018 affecting Canary Service and Canary App and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Canary ServiceCanary Appmy.canary.is
Update timeline
- identified Nov 14, 2018, 09:19 PM UTC
Our engineers have identified an issue that is causing a delay in video processing. Canary devices are still online and recording but the processing of these videos reaching the application is currently delayed. We have identified the issue and are working towards a full resolution. Thanks for your patience and apologies for any inconvenience this may have caused.
- resolved Nov 14, 2018, 11:24 PM UTC
The previous issue causing a delay in video processing has been resolved.