Canary experienced a minor incident on August 20, 2019 affecting Canary App and my.canary.is, lasting 21h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2019, 02:05 PM UTC
Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post here once everything is resolved.
- investigating Aug 20, 2019, 04:49 PM UTC
We've discovered that this issue is affecting most Canary App and Web App functions, but devices are still recording. We are continuing to investigate this issue, and will post updates from our engineers here as we receive them.
- resolved Aug 21, 2019, 11:24 AM UTC
The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to [email protected].