CamDiab experienced a major incident on October 29, 2023 affecting Companion, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2023, 10:01 PM UTC
We are currently investigating this issue.
- identified Oct 29, 2023, 10:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 29, 2023, 10:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2023, 10:30 PM UTC
This incident has been resolved.
- postmortem Oct 29, 2023, 10:34 PM UTC
**Summary:** We deeply regret the recent disruption to our service, resulting in incomplete data and data delivery delays on Companion. Here is a brief post-mortem analysis of the incident and our sincere apology. **Incident Overview:** On 29 October 2023 at arund 6pm GMT, Companion experienced an unexpected technical issue that led to incomplete data and delayed data delivery for some of our users. **Root Cause:** The incident was caused by mis-configuration during system update. **Mitigation Steps:** Our engineering team quickly identified and resolved the issue by reverting to the original configuration. **Preventive Measures:** To prevent a recurrence of this issue, we are implementing additional monitoring and testing procedures and are actively working on improvements. **Apology:** We understand the frustration and inconvenience this incident may have caused you. We sincerely apologize for the disruption and any inconvenience it may have caused.