CamDiab incident

Issues wwith Dexcom G6 connectivity for older Android OS

Minor Resolved View vendor source →

CamDiab experienced a minor incident on May 22, 2024 affecting CamAPS FX Android, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
May 22, 2024, 11:23 AM UTC
Resolved
May 24, 2024, 10:04 AM UTC
Duration
1d 22h
Detected by Pingoru
May 22, 2024, 11:23 AM UTC

Affected components

CamAPS FX Android

Update timeline

  1. investigating May 22, 2024, 11:23 AM UTC

    We are currently investigating this issue.

  2. investigating May 22, 2024, 11:23 AM UTC

    We are continuing to investigate this issue.

  3. identified May 22, 2024, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 22, 2024, 11:23 PM UTC

    "We are continuing to work on the issue affecting users with Android OS 10 and 11 who did not select "Allow all the time" for the "Location" permission. An updated version of the app is being rolled out to request this permission explicitly, but as an interim solution, affected users can go to "Phone Settings -> Apps -> CamAPS FX -> Permissions -> Location -> Allow all the time". We apologise for any inconvenience."

  5. monitoring May 23, 2024, 07:42 AM UTC

    A fix has been implemented in the UK and Sweden and we are monitoring the results. Additional changes were made for Android 8 and 9 users, and also for Libre 3 users.

  6. resolved May 24, 2024, 10:04 AM UTC

    This incident has been resolved. Rolled out to other countries will continue next week. We apologise for any inconvenience.