Cambly experienced a notice incident on August 17, 2023, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 17, 2023, 09:39 PM UTC
We are aware that some tutor balances are displaying incorrect. We are working to correct this display issue. Actual balances are not affected.
- resolved Aug 18, 2023, 12:15 AM UTC
We've fixed the display issue with tutor balances. Your balance displayed is now correct. For tutors that were affected, you may see a "failed" payment on your payment history. This payment can be ignored - it was not initiated and did not affect your balance. We apologize for any confusion this caused.