Cambium Networks experienced a major incident on June 6, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 06, 2023, 08:25 AM UTC
Type: Incident Duration: 4 hours and 14 minutes Affected Components: Support Portal Jun 6, 08:25:08 GMT+0 - Identified - License key generation services are currently not working. We have found the cause and are working to get them back online as soon as possible. If you are trying to convert ePMP Elevate Flexible Licenses to Fixed Licenses, please contact support for help. Jun 6, 10:10:21 GMT+0 - Monitoring - We have implemented a fix and are monitoring the system. All license key generation services should be available. Jun 6, 12:38:45 GMT+0 - Resolved - This incident has been resolved. We apologise for any inconvenience. The backend database cluster serving the impacted components became unavailable. We have implemented a solution to prevent this from happening again.