CallHub incident
CallHub Voice & SMS services are impacted for some customers
CallHub experienced a major incident on August 18, 2020 affecting SMS Messages and Phone Calls and 1 more component, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2020, 07:04 PM UTC
CallHub Voice & SMS services impacted across all geographies, due to issues with our telecom carriers. We're working with them on resolving these issues. We will keep you posted on the updates. If you have any queries please do send them to [email protected].
- investigating Aug 18, 2020, 07:05 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 19, 2020, 03:08 PM UTC
Cause of the Issue: It came to our attention that one of the accounts using our services was sending misleading and unsolicited texts. This is a violation of our terms of service and the offending account has been suspended. Unfortunately, this incident has impacted our partner carrier poorly. As a result, services have been disrupted for some of our customers. Please visit https://callhub.io/callhub-outage-aug2020/ for more details. Resolution: We are moving affected accounts to a different carrier on request. If you want us to move your account, please reach out to our support team at [email protected] and we will get started immediately. Below article contains the detailed instructions to resolve the issue https://support.callhub.io/hc/en-us/articles/900002213163-CallHub-Outage-steps-to-resolve
- resolved Aug 20, 2020, 03:23 AM UTC
This issue is resolved now. Note: If your account was switched to a different carrier, please continue to work with support team in case of any trouble.