CallHub incident

SMS & MMS services got interrupted due to Telecom Carrier APIs issue

Major Resolved View vendor source →

CallHub experienced a major incident on February 26, 2021 affecting SMS Messages, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2021, 04:09 PM UTC
Resolved
Feb 26, 2021, 05:52 PM UTC
Duration
1h 42m
Detected by Pingoru
Feb 26, 2021, 04:09 PM UTC

Affected components

SMS Messages

Update timeline

  1. identified Feb 26, 2021, 04:09 PM UTC

    Our engineering team has been alerted and is actively working on it. We will update you posted on it.

  2. monitoring Feb 26, 2021, 04:53 PM UTC

    SMS & MMS services are resumed as it is fixed by Telecom Carrier. We are still monitoring the situation.

  3. resolved Feb 26, 2021, 05:52 PM UTC

    SMS & MMS services are back to normal. We are considering it as resolved. Thanks!