CallHub incident

Calling is not functional on one of CallHub's servers(NA)

Major Resolved View vendor source →

CallHub experienced a major incident on September 20, 2021 affecting Phone Calls, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2021, 08:47 PM UTC
Resolved
Sep 20, 2021, 10:33 PM UTC
Duration
1h 45m
Detected by Pingoru
Sep 20, 2021, 08:47 PM UTC

Affected components

Phone Calls

Update timeline

  1. investigating Sep 20, 2021, 08:47 PM UTC

    We are currently investigating the issue and will keep you posted on it.

  2. monitoring Sep 20, 2021, 09:56 PM UTC

    After identifying the issue, a fix has been implemented. As a result, the Calling functionality is back to normal. We are still monitoring the system.

  3. resolved Sep 20, 2021, 10:33 PM UTC

    The calling functionality is back to normal. We are considering it as resolved for the time being.