CallHub incident

Voice Rest APIs services degradation at Telecom Carrier's end

Minor Resolved View vendor source →

CallHub experienced a minor incident on December 10, 2021 affecting Phone Calls and Browser Calls, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2021, 10:11 PM UTC
Resolved
Dec 10, 2021, 11:08 PM UTC
Duration
57m
Detected by Pingoru
Dec 10, 2021, 10:11 PM UTC

Affected components

Phone CallsBrowser Calls

Update timeline

  1. identified Dec 10, 2021, 10:11 PM UTC

    We are currently investigating an intermittent issue with latency and timeout errors—one of our Telecom Carriers Voice services got impacted. We are actively working on it. Please stay tuned.

  2. monitoring Dec 10, 2021, 10:31 PM UTC

    A fix has been implemented and the services are recovering successfully. Voice calls should work for you. Still, we are monitoring for the time.

  3. resolved Dec 10, 2021, 11:08 PM UTC

    This incident has been resolved.