CallHub incident

Non EU CallHub customers are facing slowness or intermittent service interruption

Major Resolved View vendor source →

CallHub experienced a major incident on December 15, 2021 affecting Main Dashboard, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:46 PM UTC
Resolved
Dec 15, 2021, 04:18 PM UTC
Duration
32m
Detected by Pingoru
Dec 15, 2021, 03:46 PM UTC

Affected components

Main Dashboard

Update timeline

  1. investigating Dec 15, 2021, 03:46 PM UTC

    We are facing an infrastructure issue with one of our vendors (AWS) and working on this matter along with their team. Please stay tuned.

  2. investigating Dec 15, 2021, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 15, 2021, 04:00 PM UTC

    The issue has been identified and the concerned teams are working to deploy the fix. Please stay tuned. Sorry for the inconvenience.

  4. monitoring Dec 15, 2021, 04:08 PM UTC

    A fix has been implemented and services recovery is there. CallHub application should be for you now. We are still monitoring the system for the time.

  5. resolved Dec 15, 2021, 04:18 PM UTC

    The issue has been resolved.