CallHub incident

We encounter sporadic Call Centre problems while making calls in the web browser. This is due to an ongoing issue with one of our telecom carriers.

Major Resolved View vendor source →

CallHub experienced a major incident on May 19, 2023 affecting Browser Calls, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2023, 12:13 AM UTC
Resolved
May 19, 2023, 05:15 AM UTC
Duration
5h 2m
Detected by Pingoru
May 19, 2023, 12:13 AM UTC

Affected components

Browser Calls

Update timeline

  1. investigating May 19, 2023, 12:13 AM UTC

    We are actively investigating the problem and collaborating with relevant teams to resolve it quickly.

  2. monitoring May 19, 2023, 01:58 AM UTC

    A fix has been implemented, and the browser call is returning to normal. However, we are still monitoring the system.

  3. resolved May 19, 2023, 05:15 AM UTC

    The calling service has been fully restored and is now operational.