CallHub incident

Again, CallHub calling services are affected due to a current service interruption at one of our third-party services.

Major Resolved View vendor source →

CallHub experienced a major incident on September 7, 2023 affecting Phone Calls and Browser Calls, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2023, 02:46 PM UTC
Resolved
Sep 07, 2023, 03:49 PM UTC
Duration
1h 3m
Detected by Pingoru
Sep 07, 2023, 02:46 PM UTC

Affected components

Phone CallsBrowser Calls

Update timeline

  1. identified Sep 07, 2023, 02:46 PM UTC

    We are working with the concerned team to get a fix or other feasible solution as soon as possible. Our engineering is also working on a fallback mechanism to avoid such instances. Stay tuned.

  2. monitoring Sep 07, 2023, 02:56 PM UTC

    The concerned team has implemented a fix, and your services are back to normal. We are still monitoring the system. Sorry for the inconvenience caused to you.

  3. resolved Sep 07, 2023, 03:49 PM UTC

    This incident has been resolved.