CallHub incident

CallHub is facing service disruption with voice calls broadcast for US / Canada numbers

Major Resolved View vendor source →

CallHub experienced a major incident on April 11, 2024 affecting Phone Calls, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 07:37 PM UTC
Resolved
Apr 11, 2024, 08:56 PM UTC
Duration
1h 18m
Detected by Pingoru
Apr 11, 2024, 07:37 PM UTC

Affected components

Phone Calls

Update timeline

  1. investigating Apr 11, 2024, 07:37 PM UTC

    We are currently investigating the matter with the concerned team and will keep you posted on it. Sorry for the inconvenience.

  2. monitoring Apr 11, 2024, 07:58 PM UTC

    We have identified the problem and placed a fix to resolve it. Voice calls should work for all CallHub customers. We will share more insights later. We are still monitoring the voice services at our end.

  3. resolved Apr 11, 2024, 08:56 PM UTC

    This incident has been fixed and voice calls are working fine. It was a caching issue on one of our servers. We are considering it resolved now. Sorry for the inconvenience caused to you.