CallHub incident

Analytics services impacted across all regions

Major Resolved View vendor source →

CallHub experienced a major incident on December 28, 2020 affecting Main Dashboard and SMS Messages and 1 more component, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2020, 07:04 AM UTC
Resolved
Dec 28, 2020, 10:50 AM UTC
Duration
3h 45m
Detected by Pingoru
Dec 28, 2020, 07:04 AM UTC

Affected components

Main DashboardSMS MessagesPhone CallsBrowser CallsImportsAnalytics

Update timeline

  1. investigating Dec 28, 2020, 07:04 AM UTC

    Analytics services are intermittently failing across all geographies. We are actively working to resolve this.

  2. identified Dec 28, 2020, 10:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 28, 2020, 10:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 28, 2020, 10:50 AM UTC

    This incident has been resolved.