CallFire experienced a notice incident on October 7, 2014, lasting 19h 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 07, 2014, 10:42 PM UTC
SMS Text Messaging is experiencing sporadic behavior, and may deliver multiple messages. We are actively investigating the issue.
- investigating Oct 07, 2014, 10:43 PM UTC
To clarify, this is Text Messaging on our Legacy product.
- investigating Oct 08, 2014, 01:07 AM UTC
Update: CF2 only, and we have confirmation from less than 10 users. Do NOT offer this report as a justification for any SMS-related problems. This affected a small number of CF2 users only. We will investigate and report.
- resolved Oct 08, 2014, 06:29 PM UTC
The root cause has been identified as a peculiar anomaly with the delegator. The CIO released a fix last evening that will prevent the incident from recurring.