CallFire incident
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
CallFire experienced a critical incident on May 25, 2023 affecting API and Call Tracking and 1 more component, lasting 30d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 25, 2023, 04:06 PM UTC
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
- identified May 25, 2023, 04:07 PM UTC
We are continuing to work on a fix for this issue.
- identified May 25, 2023, 04:33 PM UTC
Our systems are currently up and running. Thank you for your patience
- identified May 25, 2023, 05:39 PM UTC
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
- identified May 25, 2023, 07:17 PM UTC
We are currently operational, thank you for your patience.
- identified May 25, 2023, 08:49 PM UTC
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
- identified May 25, 2023, 11:23 PM UTC
We are currently operational, thank you for your patience.
- identified May 26, 2023, 02:23 PM UTC
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
- identified May 26, 2023, 03:08 PM UTC
We are currently operational, thank you for your patience.
- monitoring May 29, 2023, 05:08 PM UTC
Update - The system is currently operational. We are continuing to monitor for intermittent platform disruptions.
- monitoring Jun 01, 2023, 05:00 PM UTC
Our emergency response team continues to monitor our systems 24/7. Our Engineers continue to work on several fixes and optimizations that are cumulatively working well. The platform has not had any downtime since Friday morning May 26th. We will continue to update once resolved.
- resolved Jun 24, 2023, 08:23 PM UTC
All systems are operational since 5/26, with the exception of a brief and unrelated issue on 6/23. Note that we will be deprecating this statuspage. Moving forward, please subscribe to our new statuspage https://status.eztexting.com/ where we will share updates for both the Callfire and EZ Texting brands.