Callbridge experienced a minor incident on June 8, 2018 affecting Join Calls by Phone, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Join Calls by Phone
Update timeline
- investigating Jun 08, 2018, 06:02 PM UTC
We have identified an issue on our platform that is resulting in some new calls intermittently failing to hear audio. We are actively investigating the issue and intend to have a resolution shortly. Meanwhile, joining calls by internet is not impacted and can be used as an alternate means of connecting.
- resolved Jun 08, 2018, 07:00 PM UTC
All services have returned to normal. The scope of impact was much smaller than initially suspected, and only a small percentage of callers from a specific originating carrier experienced the observed difficulties.