Callbridge experienced a major incident on April 6, 2020, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 13, 2020, 09:00 PM UTC
Video and screen sharing outage for all new conferences started during the following time frame. Start Time: April 6th 9:30 AM EST End Time: April 6th 10:18 AM EST Note that telephone conferencing services were NOT impacted in any way during this time.
- postmortem Apr 13, 2020, 09:00 PM UTC
The Callbridge platform has seen massive increases in usage since the beginning of the Coronavirus crisis in North America around March 12th. Usage and peak load on the platform has increased between 5 - 20 times pre-crisis levels. Specifically, the usage of video has increased 20X or 2000% at peak load. The Callbridge platform is architected to scale horizontally and we have successfully scaled to accommodate the increase. However, in some cases, we are finding and solving specific bottlenecks. This outage was the result of one such bottleneck with one of the video control components. We are confident that we can continue to overcome this issue and continue to scale the platform while maintaining the stability and reliability that our customers and partners expect.