Callbell incident

Media send failing (error 500) - WhatsApp Cloud API

Minor Resolved

Callbell experienced a minor incident on June 16, 2026 affecting WhatsApp Integration, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 03:36 PM UTC
Resolved
Jun 16, 2026, 05:18 PM UTC
Duration
1h 41m
Detected by Pingoru
Jun 16, 2026, 03:36 PM UTC

Affected components

WhatsApp Integration

Update timeline

  1. investigating Jun 16, 2026, 03:36 PM UTC

    Meta Cloud API is having issues in sending medias. We are currently investigating this incident. For updates check

  2. identified Jun 16, 2026, 05:12 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 16, 2026, 05:12 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 16, 2026, 05:18 PM UTC

    This incident has been resolved.